What Happened???

My girlfriend used to use this all the time and introduced it to me. I loved it but now we both are so frustrated and dont understand why things are so screwed up. You just cant get an order to go, its always screwed up for one reason or another. How did this all of a sudden stop working well. Nothing to say other than fix it or youve lost 2 loyal customers.

Big Time Foodie!! about Jersey Mike's, v3.5.7